Return Policy

1. We will exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days (for mail order) or 7 days (for purchase in store) of the item being delivered by your carrier to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and any other security devices still attached

2. We cannot refund or exchange personalised, perishable or time critical goods. Please see the following list for some non-exhaustive examples:

  • Goods which have been altered, or personalised to a customer's specification;
  • Items which have been opened, garment tag removed, tested or partially used and which cannot be returned in the same physical state to which they were purchased; and
  • e-vouchers and Gift Cards.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

3. Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any free promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

4. How to Return and Exchange:

Less than delighted? We won't hold it against you - and our 14 day returns policy should help ease the pain.

Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels still attached.

Once we have received the item(s) exchange item(s) will be dispatched.

For MALAYSIA orders. Sorry, the delivery charge will not be refunded.

For Non-MALAYSIA orders, you will not be refunded the delivery charge, or any applicable local customs duties collected from you at checkout. Also note exchange item(s) delivery charge will be apply, and item(s) will not be dispatch until the outstanding delivery charge is cleared.

How to return an item

  • Please email to return@restrinstation.com 
  • Please state your invoice number and/or order number, item that you want to exchange. 
  • We will contact you once you have contact us. 

You can also call our customer service on (+6)05-5415666 or email Return@RestringStation.com

MALAYSIA returns

Unfortunately, free returns are not available; you will need to pay for the cost of returning your items. We recommend you use a tracked and insured services as neither Restring Station will be liable for any risk, loss or damage.

Your items must return within the 14 days specified timeframe if you follow the pre-paid returns process. Returning your products through any other process (including a different carrier or postal service) may incur costs which are the responsibility of the sender and will not be reimbursed by Restring Station or your carrier.

Non-MALAYSIA returns

Unfortunately, free returns are not available on Non-MALAYSIA orders. PosLaju will also not refund the original delivery charge or customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on goods you subsequently return. You will need to apply to your local authority to process.

Please use your local and trusted postal service for returns from non-MALAYSIA countries. We recommend you use a tracked and insured services as neither Restring Station nor PosLaju will be liable for any risk, loss or damage. Provided you return your products in accordance with the returns policy and the steps outlined, Restring Station will be able to exchange or credit the amount applicable to your product.

A returns form will be included in your original delivery parcel. This will look similar to your invoice but includes additional information for MALAYSIA customs to pass your products through as a return, and additional fields for you to complete. To complete the returns process please:

  • Identify which products in your order you want to return
  • On the returns form, cross out any products you are not returning
  • For the products you are returning, fill in the 'RMA Qt,' and 'Total Value' fields which are left blank for you (this is in case you purchased multiple units of the same product)
  • Fill in the 'Total Return Value' field for the items you are returning
  • Place the completed returns form inside the envelope and attach inside of your parcel.

If the above steps are not followed, in particular if the returns form is not attached inside your parcel, this may result in delays in Restring Station receiving your returned products. We will not be able to process a return until we receive your products.

In-store returns

You can also return products to a Restring Station store. Please ensure that you bring the original delivery or collection note with you as proof of purchase.

Please note that your return costs will not be reimbursed. Postage or other return costs will be your responsibility and will be reimbursed by us or your carrier only in the case of damaged, faulty or incorrectly supplied goods.

You must ensure that you return the original undamaged packaging along with the item/s you are unhappy with. The goods must be returned in a saleable condition. We will consider the condition of the goods being returned before deciding whether to make a refund.

5.1 PayPal Returns
If you wish to return unwanted, faulty or damaged goods that were purchased via Paypal for a full refund then you must return your goods by post or courier, and we will then process a refund direct to your PayPal account. If you return products to a store, you may be given a gift card for the refunded amount.

5.2 None of the above refund terms affect your statutory rights in the MALAYSIA when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection.

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